Support

A human reads every message.

Check the FAQ first — most answers are there. For everything else, use the form or email us directly. We typically reply within one business day.

Send us a message

Opens your mail client addressed to info@wispframe.com.

Prefer plain email?

Write to info@wispframe.com — same inbox, same humans.

Before you write

  • → The FAQ covers recording, audio, iPhone camera, and licensing.
  • → Install steps cover the App Store install and the Screen Recording permission.
  • → Known issues and fixes are posted on the changelog.

Reporting a bug that actually gets fixed

A great report has three things: what you did, what you expected, and what happened instead. Include your macOS version, the app version (About window), and — if recording is involved — this diagnostic snippet:

diagnostics
# macOS + hardware
sw_vers && sysctl -n machdep.cpu.brand_string

# list what the app can see
wispframe list-sources
wispframe list-cameras

# a 10-second probe with performance stats
wispframe probe --display 1 --duration 10 --bench bug-report

Bonus points: a short screen recording of the problem. You have an excellent tool for that.