Refund & Withdrawal Policy

The short version: if WispframePro isn't for you, ask Apple for a refund within 14 days. It takes about a minute at reportaproblem.apple.com — we have no retention flow to put you through, because the purchase never went through us. Below is the legally complete version.

Where you purchased matters. WispframePro is sold as an in-app subscription through Apple's App Store using StoreKit. For App Store purchases, Apple is the merchant of record and processes refunds directly — the fastest route is to request a refund through Apple at reportaproblem.apple.com, or from your Mac via the App Store. Your statutory withdrawal right (Section 1) is unaffected by that route; if Apple's process does not resolve your request, contact us at info@wispframe.com and we will help.

1. EU/EEA statutory right of withdrawal

If you are a consumer in the European Union or the European Economic Area, you have the right to withdraw from a distance contract within 14 days without giving any reason (Directive 2011/83/EU).

1.1 Withdrawal period

The withdrawal period expires 14 days after the day the contract was concluded (for subscriptions: the day you subscribed, and each renewal constitutes a new billing period under the existing contract, not a new withdrawal period).

1.2 How to withdraw

Because Apple is the seller of record, the fastest and most reliable route is Apple's own process: reportaproblem.apple.com, signed in with the Apple Account that made the purchase. You may also send an unambiguous statement to info@wispframe.com or by post to Szirtes Dániel egyéni vállalkozó (tax ID / adószám 69538711-2-43), 1116 Budapest, Tó utca 14., Hungary — the model form below is optional. To meet the deadline it is sufficient to send your communication before the withdrawal period expires; we will then take the request up with Apple on your behalf.

1.3 Effects of withdrawal

The refund is issued by Apple to your original payment method, since Apple took the payment. We never hold your money and therefore cannot move it — what we can do, and will, is support a valid withdrawal request until it is resolved.

1.4 Digital-content exception

EU law allows the withdrawal right to lapse for digital services once fully performed with your prior express consent. We do not ask Apple to apply that exception against you within the first 14 days — if Apple declines a request we consider valid, write to info@wispframe.com and we will back it up.

2. Outside the EU/EEA

Refunds for App Store purchases are governed by the Apple Media Services Terms and decided by Apple, which reviews requests case by case rather than to a fixed deadline. We do not sell Wispframe Pro through any other channel, so there is no separate guarantee we could honour ourselves — promising one would be promising money we never receive. What we can offer is real: tell us what went wrong at info@wispframe.com and we will put our support behind your request.

Worth knowing before you buy: Wispframe is free forever with unlimited recording and every feature unlocked — Pro only removes the watermark from processed exports. You can evaluate the whole app for as long as you like before paying anything.

3. Renewals and cancellations

• Cancel any time from System Settings → Apple Account → Media & Purchases → Subscriptions (or the App Store on iPhone/iPad). Access continues to the end of the paid period and no further charges occur. Cancelling is not the same as a refund — cancel at least a day before the renewal date.
• The lifetime option is a one-time purchase, so there is nothing to cancel and nothing to renew.
• For a renewal you did not intend, report it to Apple through reportaproblem.apple.com. If Apple declines and you believe that is wrong, contact us — we will support the request.

4. Statutory warranty claims

Refunds under this policy are separate from your statutory rights if the software is defective. For EU consumers, the conformity rights of Directive (EU) 2019/770 (repair, price reduction, contract termination) remain fully available. Nothing in this policy limits any right that applicable law grants you.

5. Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)

• To: Szirtes Dániel egyéni vállalkozó, 1116 Budapest, Tó utca 14., Hungary, info@wispframe.com
• I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract for the provision of the following service: Wispframe Pro subscription
• Ordered on (*)/received on (*): _______________
• Name of consumer(s): _______________
• Address of consumer(s): _______________
• Signature of consumer(s) (only if this form is notified on paper): _______________
• Date: _______________

(*) Delete as appropriate.

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